Terms of Service
Liability:
1. Individuals are responsible for their own health, thoughts, decisions and learning processes; services with Eve are under good faith and the nature of relationship should be treated accordingly.
2. Where there is a problem or misunderstanding with services the client agrees to communicate with and attempt to resolve the matter with Eve Hansen or delegate at Weave of Cosmos first if possible before taking any further action or complaint out of act of good faith in the relationship.
3. Clients agree to take remedies as prescribed by Eve Hansen Dip.Hom at Weave of Cosmos when undergoing homeopathic treatment and will comply with prescription instructions. Eve Hansen takes no responsibility for mis-prescription due to lack of compliance. Individuals take sole responsibility for their own health. Homeopathy is not scientifically proven and therefore results are anecdotal.
4. Clients agree to take full liability of their health, prescriptions and interactions with their G.P or other specialists, which should not cease unless the client or their specialist indicates so.
Payment and Fees:
1. Service is to be fully paid directly to Weave of Cosmos at the time of appointment booking to secure their appointment.
2. Where an arrangement has been made to pay off a balance the fees are to be paid direct to Weave of Cosmos at the agreed rate and days. Communication is required where the individual may be experiencing hardship.
3. Refund may be returned in circumstances where the client has made cancellation more than 24 hours before an appointment of service but is subject to terms and condition.
3a. Where conditions clearly state the product or service is non-refundable money back is not guaranteed.
4. Weave of Cosmos may have changes in services and product pricing without notice. A courtesy message will be sent out after changes have been made and when able beforehand too.
5. If a balance has not been paid 24 hours prior to appointment Weave of Cosmos reserves the right to assume cancellation of appointment and fill the time slot with an alternative paying customer.
6. Deposits for packages and fees below $1200.00NZD require non-refundable deposits of 25% up to 24 hours prior to initiating package services unless stated otherwise.
7. Deposits for packages and fees exceeding $1200.00NZD require non-refundable deposits of 15% up to 24 hours prior to the initiation of services included unless stated otherwise.
Refunds:
1. Refunds will be paid up to 100% where cancellation or change of appointment has been clearly made 48 hours or more before an appointment.
2. Where cancellation has occurred within 48 hours prior but not less than 24 hours before an appointment refund will be returned at 50%.
3. Refunds will be paid directly to the nominated bank account supplied to Weave of Cosmos by the client on the last business day of the month that the refund is agreed.
4. All clients understand and agree that in the case of a no-show, forgotten appointments or where cancellation has been made within 24 hours of the appointment Weave of Cosmos is no longer obliged to supply a refund of service and therefore a refund will be null and void, or at discretion.
Bookings and Cancelation:
1. Cancellation must be made up to 24 hours prior to an appointment time or refund will be void.
2. Bookings can be confirmed 12 months in advance and up to 24 hours prior to appointment time.
3. Changes to appointment time can be made up to 24 hours prior to appointment time, a change of booking link will be sent automatically to the registered email address on using the booking system.
4. By supplying your email address you agree to have reminders sent automatically from the software used by Weave of Cosmos for booking, you can opt out of this at any time by directly instructing Weave of Cosmos to do so or by opting out via instructions given by the electronic software.
5. On confirmation of appointment an invoice will be sent to your nominated email address within 72 hours of confirmation which is to be paid immediately or up to 24 hours prior to the appointment.
6. Appointments are to run for the stated amount of time on confirmation of booking, thereafter clients may be subject to surcharge for Eve’s time at Weave of Cosmos.
7. Where a client is late for their appointment the session time will be held for the agreed booking time, and will not run over this time in courtesy of clients booked in afterwards.